Privacy Policy

Last updated: 19 August 2026

At Valemere Hub, we respect your privacy and are committed to keeping your personal information safe. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit or shop with us.

 

1. Information We Collect

When you visit our website or place an order, we may collect:

  • Your name, email address, phone number and billing/delivery address
  • Order and purchase details
  • Payment information needed to process your payment
  • IP address, browser and device information
  • Cookies and information about how you use our website
  • Information you provide when contacting us

Your payment card details are processed securely by Shopify Payments or another payment provider. We do not normally have access to your full card details.

 

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Process payments, refunds and returns
  • Send order confirmations and delivery updates
  • Provide customer support
  • Improve our website and shopping experience
  • Protect our store against fraud and misuse
  • Meet our legal and regulatory obligations
  • Send promotional emails where permitted and, where required, with your consent

We only use your personal information where we have a lawful reason to do so under applicable UK data protection law.

 

3. Who We Share Your Information With

We only share your information where necessary to provide our services or meet legal requirements.

This may include:

  • Shopify – our ecommerce platform
  • Payment providers – to securely process payments
  • Delivery and fulfilment companies – to deliver your orders
  • Service providers – such as website, email, analytics and security providers
  • Authorities or professional advisers – where required by law or necessary to protect our legal rights

We do not sell or rent your personal information.

 

4. Cookies

Our website uses cookies and similar technologies to make our website work properly, remember your preferences, understand website usage and, where applicable, support marketing.

Some cookies are essential for the website to function. Where required, we will ask for your consent before using non-essential cookies.

You can also manage cookies through your browser settings.

 

5. How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary to provide our services, meet legal and accounting requirements, resolve disputes and protect our business.

When information is no longer needed, we will securely delete it or anonymise it where appropriate.

 

6. Your Rights

Under applicable UK data protection law, you may have the right to:

  • Ask for a copy of your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict or object to certain processing
  • Withdraw consent where we rely on your consent
  • Object to direct marketing

To exercise your rights, simply contact us using the details below.

 

7. Marketing

If you subscribe to our marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in our emails.

Unsubscribing from marketing will not affect important service messages such as order confirmations or delivery updates.

 

8. Keeping Your Information Safe

We use appropriate technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online service can be guaranteed to be completely secure.

 

9. Third-Party Links

Our website may contain links to other websites. Those websites have their own privacy policies, and we are not responsible for their privacy practices.

 

10. Your Questions or Complaints

If you have any questions about how we use your information or want to exercise your privacy rights, please contact us:

Valemere Hub LTD
Email: valemerehub@gmail.com
Business address: Manchester, United Kingdom

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.